The safety, security, and well-being of our users is something we take very seriously – we consider it a top priority. We believe that any incident of misconduct or criminal behaviour is one too many.
We employ different tools, processes, and policies to foster a respectful community and environment. The information provided below gives an overview of these technologies and methods. Depending on the needs and the audience, different tools may be adopted at different times. However, the objective is universal: we are committed to creating a safe and positive experience for all our users on our platform.
We use a network of industry-leading automated and manual moderation and review tools, technology, process, and policies. Examples of tools we use include:
- Automatic scans of profiles upon creation for red-flag language and images;
- Ongoing scans for fraudulent accounts or messaging activity;
- Manual reviews of suspicious profiles, activity, and user-generated reports.
We also depend on our users to report any profiles engaged in concerning behaviour so that we can investigate and take appropriate action. We have a robust customer care team dedicated to supporting our users and addressing any complaints or reports of bad behaviour.
We identify, detect, and take appropriate actions to remove bad actors
We prohibit the following groups of people from using our products:
- Anyone younger than 19 years of age;
- Anyone who has been convicted or pleaded no contest to a felony, violent or sexual crime;
- Registered sex offenders;
- Anyone suspected of sex trafficking.
Our Terms & Conditions authorize us to remove users who fall into any of the categories above, as well as to conduct searches of sex offender registries and other searches of publicly available records. If a user has been reported for domestic abuse, assault, or criminal activity (past or present) while they are active on our platforms, all accounts found that are associated with that user will be banned from our platforms.
We have a zero-tolerance policy for hate speech
We have a zero-tolerance policy for hate speech on our platform. In addition to our human moderators and investment in technology to detect banned language, we encourage and rely on our network of users to report any inappropriate language so that our Customer Care teams can investigate and take appropriate action.
We ban and block underage users
With the combination of technology and human resources, we work diligently to keep underage users off of our platforms. In addition to using sophisticated artificial intelligence, our brands collect birthdates, phone numbers, pictures, bios and other inputs used for age verification, as well as check profiles for red flags to keep underage users off our platforms. Human moderators also review accounts that have been flagged either by automated systems or by user reports, and act on those reports accordingly.
We do not allow prostitution, sex trafficking, or solicitation
Promoting or advocating for commercial sexual services, human trafficking, or other non-consensual sexual acts is strictly prohibited and will result in your account being banned from all our platform. Solicitation of any kind is also prohibited. If the purpose of a profile is to advertise an event, business, non-profit, political campaign, contest, or to conduct research, we may delete and ban that account after review and communicating with the profile holder.
We ban and block fraudulent behaviour and scams
We have a dedicated team and employ sophisticated technology that detects and removes spam and fraud using a variety of tools including conducting automated and/or manual reviews of each member profile to block IP addresses from high-alert countries, identifying stolen credit card numbers, and detecting suspicious language in profiles. We instruct our users to never send money to someone they meet on our platform, and to report any individual who asks that they do. These steps are designed to stop scams in their tracks and help protect the next potential victim.
For more information on romance scams and how to protect yourself, learn more from Federal Trade Commission’s Consumer Information website.
If you believe you were a victim of fraud you should report the scam on our platforms and contact local law enforcement.
If you have ANY safety concerns or wish to learn more please contact us